Homeowners

Frequently Asked Questions 

During Construction of Your Maronda Home:

1. During the construction process, can I have different fixtures and extra wiring installed?
2. Will I be able to see my new home prior to closing?
3. Can I begin moving items from my current home into my new before closing?
4. When should I transfer the utilities into my name?
5. After I move in, how long do I have to contact the service department for service inquiries?

Answers:

1. During the construction process, can I have different fixtures and extra wiring installed?

Since we work hard to give you the best value, we do not allow having outside or additional installations added during construction. At Maronda Homes, we want each of our building partners to stand behind their work by building your home to meet our efficient and quality building standards.

2. Will I be able to see my new home prior to closing?

Yes. As part of our process, we’ll provide you with a pre-settlement walkthrough with your construction supervisor to learn everything about your new home. This usually takes place about two weeks before closing and provides a time to learn about the operation of your new home and note any corrections before you move in.

For your safety, you must schedule any tours of your home during the construction process with your sales consultant or production supervisor.

3. Can I begin moving items from my current home into my new before closing?

No. For insurance reasons, you must wait until you take ownership of the home to move personal items into your new Maronda home.

4. When should I transfer the utilities into my name?

Please transfer all utilities into your name effective your closing date. This is the date that Maronda Homes’ utilities will be discontinued.

5. After I move in, how long do I have to contact the service department for service inquiries?

If you notice a need for small repair here or there, we recommend submitting a complete list of items that require service within the first year of living in your home. We recommend submitting this list to our service department online and we’ll gladly assist you.

While Living in Your Maronda Home:

1. How can I contact the Warranty Department to submit a service request?
2. Why are your service requests required in writing?
3. Am I able to put up a fence, install a pool or build a playhouse?
4. Can you tell me what types of materials you used on my home so I can get more of the same?

Answers:

1. How can I contact the Warranty Department to submit a service request?

To request service on a non-emergency item, such as touch-up paint, please complete the online form on the service request page and we’ll contact you within one business day.

To request service on an emergency item, such as a mechanical issue, please call the number listed on the service request page and we’ll assist you as soon as possible.   

2. Why are your service requests required in writing?

To ensure quality and that every inquiry is addressed properly and maintained as a historical record, Maronda Homes requires written service requests. This way, we can process and respond to them accordingly. It’s a great way to allow us to better serve you!

3. Am I able to put up a fence, install a pool or build a playhouse?

Please review the Home Owner’s Association (HOA) guidelines from your closing packet to understand your community guidelines.  Also, please review your local building codes and survey to avoid encroachments.

4. Can you tell me what types of materials you used on my home so I can get more of the same?

Most of this information can be found in your closing packet. If you bring this information to the sales office, we’ll be happy to assist you in understanding your paperwork.

If you recently bought your home and can’t find your closing packet, please submit a service request online and we can find the information you need.