Warranty Service Manager

Location: Jacksonville, FL

Job ID: FL123


Position Overview:

Maronda Homes is looking for a Customer Service/Warranty Manager with previous residential construction experience to add to our team. This person will be responsible for the on site review and repair of warranted residential construction. This position is based out of our Jacksonville, FL office.

Duties and Responsibilities:

  • Meet with homeowners to determine needed repairs and verify warranty claims.
  • Supervise subcontractors on scheduled appointments, and insure proper completion of work
  • Insure the protection of areas of the home being worked on as well as surrounding areas.
  • Make sure work areas are cleaned prior to leaving home.
  • Participate in Customer Service follow up with homeowners.
  • Work with Production Management & other depts. to resolve problems & coordinate activities.
  • Complete all inspections required paperwork, including scheduling and payment approvals.
  • Maintian Service Database insuring accurate records of all service requests.
  • Perform quality control inspections prior to close to insure delivery of completed, quality homes.

Required Education:

·         High School Diploma or equivalent


Required Technical Knowledge:

·         Familiarity with residential construction techniques and standards.

·         Ability to perform some minor repairs and punch-list items.


Desired Experience:

·         3 years of residential home building experience either in a production, or warranty service role.

Additional Qualifications:

·         Must be organized and able to complete tasks on a timely basis.

·         Must have strong people skills and the ability to communicate clearly.

·         Must be able to stick to strict policies and apply them uniformly.

  • Must have reliable transportation, and be able to get to appts. in a timely manner.
  • Must be available for some very limited evening & weekend work.
  • Must pass a criminal background check.

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